Swim Program Policies

Swim Program Policies (Effective January 1, 2010)

Class Minimums: A minimum number of students are required in order for Sea Ventures Aquatic Center to hold a class. In the event that SeaVentures Aquatic Center cancels a class due to low registration, either the class may be cancelled/moved to another time or the class will be 20 minutes in length. The staff will work with you to find an alternative class in the current or upcoming session. If no appropriate alternative is available, SeaVentures Aquatic Center will issue a credit for the entire registration amount.
Refund Policy: NO REFUNDS. We hire and schedule instructors based upon registration numbers.
Make-Up Policy: Make up classes will be for illness only and if a spot is available in a monthly class (No make ups are allowed in our School Year class times) during the same session the orginal class was missed. If there is no availability in a class a store credit will be issued.
Cancellations: There are no cancellations. We hire and schedule instructors based upon registration numbers.
Schedule Change: Schedule changes are subject to class/session availability. You may change your child's class schedule for the remainder of a session. You may do this once at no charge. Additional changes will require a $10 fee for processing. If an instructor advises a change in the middle of the session, there will be no charge.
Illness Policy: If your child is absent from class due to illness, a credit will be issued if a note from the doctor is presented within 7 days of the student’s absence. The note must have the dates that the child was not allowed to participate in class. No credit is issued without a note from the doctor.
Credit Policy: Credits are issued only for an illness with a doctor’s note or pool closures. Credits are not issued for conflicts with other activities or vacations.
Inclement Weather: All SeaVentures Aquatic Center lessons are held at our indoor facilities. Therefore, cancelations due to weather are infrequent. If we close the facility for inclement weather, we will issue a credit.
Credits: SeaVentures Aquatic Center credits are placed on the customer’s account for future use. Credits are not redeemable for cash.
Restroom Use/ Swim Diapers: Please ask your child if he/she needs to use the restroom before class. All students under the age of four (4) years are required to wear a swim diaper with tight fitting waist and legs. Students under the age of 4 without a swim diaper will not be allowed to participate in class.
Food/Drink: Please do not feed your children prior to class. There is no food, drink or gum allowed in the pool area per the health department.
Pool Closings: SeaVentures closes its pools for the following reasons: (1) When a child vomits or has a bowel movement in the pool; (2) Inclement weather; (3) If conditions in the pool make it unsafe for students to be in the pool. When the pool is closed for any of the above reasons, a credit will be issued.
Pool Closing Fee: If your child vomits or has a bowel movement in the pool thereby causing the pool to be closed, you will be assessed a $250 contamination and cleaning fee. Your child may not participate until this fee is paid.
Class Check-in: Upon arrival, check if your child's name is on the roster. The rosters will be posted on the dry erase board on the pool deck. If you do not see his/ her name, please check to see if your name is on the roster (sometimes the computer registers the parent and not the child). If neither name is on the roster, please contact the front desk for details.
Class Rules: Please go over the water rules with your child before classes begin. If your child is on the dock, his/her hands must be on the white bar, feet on the dock and head above the water. If your child is on the wall, his/her one hand must be on the wall and head above the water. These rules are to provide the safest environment for your child regardless of level of swimming.
Seating for Parents and Siblings: Parents and siblings of swim lessons students may not sit or stand around the instructional area. Guests wishing to watch swim lessons should sit on the provided benches across the pool from the instructional area. The pool is for instructional use only, therefore, children and adults who are not in class are not to be in the pool for any reason. Please ask the facility staff for direction to the appropriate seating area.
Instructor Conferences: If you need to speak to the instructor, it is best to wait until the class is over OR provide the store staff with your contact information to be contacted after the instructor is out of the water.
Parents are responsible for their children in the pool area while the child is not in class.