| 1.
There are no make up classes. If your child misses a class due to illness, we will issue
an in-store credit if you provide a doctor's excuse. If classes are cancelled due to an instructor illness or
a pool issue, we will credit or refund the class. If you miss the class, you cannot bring your
child to another class during the week, regardless if there is space or not. This is not fair to
the children in the class by disrupting the continuity of the classes. 2. No food, drink or gum
is allowed in the pool area.
3.
Parents must sit away from child in all classes. You may
sit on the benches or watch from the foyer area. Parents are responsible for their children in the pool area while the child is not in water.
4. Parents and children cannot use the pool facility while classes are in session.
5. Upon arrival, check if your child's name is on the roster. The rosters will be posted
on the dry erase board near the restrooms. If you do not see his/ her
name, please check to see if your name is on the roster (sometimes the computer registers the
parent and not the child). If neither name is on the roster, please contact the front desk
for details.
6. If you need to speak to the instructor, it is best to wait until class is over OR write your
name and phone number on a piece of paper and the instructor will contact you after she is out of
the water.
7. Please go over the water rules with your child before classes
begin. If your child is
on the dock, his/her hands must be on the white bar, feet on the dock and head above the water.
If your child is on the wall, his/her one hand must be on the wall and head above the water.
These rules are to provide the safest environment for your child regardless of level of
swimming.
8. Please ask your child if he/she needs to use the restroom before class. If your child is
4 or
under, he/she must wear a swim diaper (reusable or disposable). REGULAR DIAPERS are not
permitted; these fill with water and weigh your child down as well as not provide proper
coverage in case of an accident.
9. When you arrive to the pool
area, you and your child may sit on the benches until the child's class is called over to the water by the instructor.
10. You may
change your child's class schedule for the remainder of a session. You may do this
once at no charge. Additional changes will require a $10 fee for processing.
If an instructor
advises a change in the middle of the session, there will be no charge.
11. If there is only one person enrolled in a class, the class may be cancelled or moved to
another time. We will work with you and attempt to work this out for the best of your
schedule. It is important to put a second alternate time for the classes when you register;
this will enable us to accommodate your needs. |
